Privacy Policy – HealthFitXL
Effective Date: 25.08.2025
At HealthFitXL, your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, mobile application, or other services (collectively referred to as the “Services”).
1. Information We Collect
A. Information You Provide:
- Name, email address, phone number, postal address
- Payment details (processed through secure third-party gateways)
- Profile photo and communication content
- Order history, preferences, delivery notes
B. Information Collected Automatically:
- Location Data: GPS/location-based info when permitted
- Device Information: Type, OS version, device ID, network data
- Log Information: IP address, pages visited, session time, crashes, referral sources
- Usage Data: Browsing behavior, clicks, preferences, app interaction logs
- Contacts Info: Synced contacts for communication features (with permission)
- Call & SMS Data: Date/time, phone numbers, OTP messages, related metadata
2. How We Use Your Information
- Process orders, enable secure payments, and manage transactions
- Deliver products, send receipts, and provide order updates
- Offer customer support and resolve issues
- Improve user experience through personalization
- Prevent fraud, troubleshoot, and conduct internal audits and testing
- Communicate about offers, promotions, surveys, and product updates
- Enable location-specific promotions or service enhancements
3. Sharing Your Information
HealthFitXL may share your data:
- With trusted partners (e.g., logistics, analytics, marketing, payment processors)
- With affiliates and subsidiaries for operations and logistics
- With authorities as required by law or to enforce our terms and policies
- During mergers, acquisitions, or similar business transitions
- With public forums (e.g., reviews or social features) if voluntarily submitted
- In anonymized form for research, insights, and service improvements
We also partner with third parties like Jio Haptik Technologies for chatbot interactions. Refer to their privacy policy for more details.
4. Your Choices
- Account Access & Correction: Update or correct personal info through your account.
- Data Deletion: Request removal of your data by emailing us at healthfitxl@gmail.com.
- Opt-Out: Unsubscribe via link in promotional emails or reply “STOP” on WhatsApp/SMS.
- Permissions: Modify app permissions through your device settings.
5. Cookies & Analytics
We use cookies, pixels, and tracking tools to:
- Analyze website traffic and user behavior
- Serve personalized ads and promotions
- Improve performance and content relevance
Third-party advertising and analytics services may use their own tracking technologies. We are not responsible for their data collection practices.
6. Security Measures
HealthFitXL implements physical, electronic, and managerial procedures to secure your data. Sensitive payment information is not stored and is processed via secure payment gateways. However, internet-based transmission can never be fully secure, and absolute safety is not guaranteed.
7. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
8. Policy Updates
This Privacy Policy may be updated from time to time. Major changes will be communicated via email or app notifications. Continued use of our Services after such updates implies consent.
Contact Us
Email: healthfitxl@gmail.comPhone: +91-9163506010
By using HealthFitXL, you consent to the practices described in this Privacy Policy.